Returns & Refunds
In short: 30 days from delivery to send back anything unused · no restocking fee · postage is on you when you changed your mind and on us when the item was damaged, wrong or never turned up · refunds go back to your original payment method within 6-11 business days.
30-day returns
You have 30 days from the delivery date to ask for a return. The item has to be unused and in the state it arrived — original packaging, with every part, manual and accessory — and we need your order number as proof of purchase.
Hygiene and safety rule out a handful of things unless they arrive damaged or faulty: opened personal-care products, opened food and drink, opened consumables such as filters, batteries, chemicals and aerosols, and anything sold as final sale.
How to start a return
Email [email protected] with your order number and the item(s) you want to send back. We confirm the return and reply with instructions, including where to ship it. Get the parcel into the post within 14 days of approval, and use a tracked service where you can. Returns that turn up without a request being raised first cannot be accepted.
Who covers return postage
| Situation | Return postage | What you get |
|---|---|---|
| Changed your mind, wrong size, no longer needed | Paid by you | Full refund of the item price |
| Arrived damaged or faulty | Paid by us | Free replacement, or a full refund |
| Wrong item shipped | Paid by us | Correct item sent free, or a full refund |
| Order never arrived | Nothing to send back | Free replacement or a full refund — your choice |
Refunds
When your return reaches us and clears inspection we email a confirmation, and the money returns to your original payment method within 6-11 business days. Banks and card issuers occasionally need a few extra days to post it.
Exchanges
After a different size or colour? The quickest route is to send back what you have and place a fresh order once the return is approved.
Damaged, wrong or missing items
Tell us within 7 days of delivery, quoting your order number and attaching a photo. We send a replacement or a full refund — you pay nothing.
Contact us
| Trade name | Lyddcsp |
|---|---|
| Business address | 3440 Peachtree Rd, Atlanta, GA 30326, United States |
| [email protected] | |
| Phone | +1 404-261-7234 |
| Customer service hours | Online orders 24/7 · Support Mon-Fri, 9 AM – 5 PM ET |